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Are you a hands-on, resourceful, and organized professional who is driven to deliver top-quality business results? Do you thrive on solving problems and providing solutions? Are you skilled at managing teams and known for your methodical and meticulous approach to planning and running an IT department? If so, the role of Manager – IT Office Operations might be the perfect fit for you.
Roles & Responsibilities:
As the Manager – IT Office Operations, your primary responsibilities are:
- To oversee the day-to-day service delivery and operations of the IT department. You will ensure the consistent delivery of IT support services to Atlantis Dubai. Key responsibilities include:
- Managing the staffing schedule and resource planning for the entire IT team, ensuring adequate coverage across all internal IT functions and both Atlantis hotels.
- Overseeing IT portfolio management, which includes IT asset inventory, capacity planning, IT licensing, IT procurement, contract renewals, and financial P&L reviews.
- Coordinating all operational and capital expense budgets.
- Leading performance management for direct reports and assisting in talent selection and succession planning.
- Acting as an IT business partner, providing guidance for planning, executing, and following through on tactical IT projects, whether initiated by IT or other departments.
- Facilitating meetings with departmental stakeholders and champions to identify automation and operational improvements.
Experience & Qualification:
- 3-5 years of experience in a similar role with exposure to related businesses or technologies.
- Proven experience in team management and office operations, including staff scheduling, reporting, and inventory control.
- A strong understanding of IT processes, administrative tasks, IT service delivery, and project management.
- Exceptional stakeholder management skills.
- An IT background or a strong understanding of IT processes and service delivery/project management (advantageous).
- A diploma or degree in computer science or business management (preferable).
- Join a team that is adventurous, creative, warm-hearted, and extroverted. We are dedicated to making our guests happier than they ever imagined. We consistently amaze them and create memories that will last a lifetime. You will be at the heart of this vision, constantly innovating to deliver amazing experiences and everlasting memories.