Log In
Sign Up
- Experience: 1 – 3 Years
- Job Location: Dubai – United Arab Emirates
- Education: Any Graduation
- Nationality: Any
- Gender: Any
- Vacancy: 1 Vacancy
Job Description:
Roles & Responsibilities:
As a Customer Service Representative in the dnata outsourced Contact Centre business, you will handle a broad range of customer contacts, including inquiries and complaints via telephone, e-mail, or fax. Here are the key responsibilities:
- Handle customer contacts (calls, emails, faxes) in a professional manner to meet customer requirements.
- Achieve individual Key Performance Indicators (KPIs) to ensure agreed service levels are met.
- Handle multiple third-party accounts simultaneously to enhance overall Contact Centre productivity.
- Achieve or surpass call quality targets on a weekly and monthly basis.
- Ensure accuracy in completing third-party account-related call logs and customer case logs for all calls received.
- Maintain up-to-date and accurate knowledge on all aspects of each account’s products/services.
- Identify and escalate priority issues to a Team Leader when necessary to uphold the quality of service to all customers.
Company Industry: Airlines, Aviation
Department / Functional Area: Helpdesk, Customer Service, Telecalling