Customer Service Agent Full Time

• Experience: 2 – 6 Years
• Job Location: Dubai – United Arab Emirates
• Education: Any Graduation
• Nationality: Any
• Gender: Any
• Vacancy: 1 Vacancy

Job Description:

The role involves supporting the development, review, and monitoring of the end-to-end customer journey experience, as well as implementing business rules and policies for continuous improvement. Here are the main areas of responsibility:

• Direct interaction with clients to ensure customer satisfaction.
• Attend, record, and keep track of the calls and prospects.
• Collect orders and offer the full product catalog, including additional services.
• Register and submit daily customer issues to Planner.
• Collaborate with different teams (QC & Commercial) to meet customer commitments.
• Identify improvement areas in internal processes and customer service, and offer solutions and proposals.
• Coordinate with the network collaboration to achieve optimal results.
• Propose best practices to address operational issues during the day.
• Ensure the prospecting process ends with a sale.
• Manage customer requests (Orders, claims, etc).
• Notify clients of the order status when required.
• Negotiate with clients for order modifications and cancellations.
• Register and monitor customer claims.
• Create or modify orders as requested and validated.
• Contact customers before shipping to coordinate logistics.

Desired Candidate Profile:

• Education / Professional Experience:
  • Bachelor’s Degree
  • At least 2 years’ working experience in the same field.
  • English language proficiency is a must (Hindi & Arabic language will be an advantage)
• Job Specific Competencies / Operational Knowledge:
  • Excellent verbal & written communication skills.
  • Knowledge of computer software (Windows and Microsoft Office).
  • Analytical skills and customer-centric.
  • Detail-oriented, well-organized, and responsible with an aptitude for problem-solving.
  • Strong personality with the ability to develop and maintain relationships for both internal and external customers.
  • High standards of ethics, conformity with rules, and integrity in all business dealings.

Additional Information:

• Employment Type: Full Time
• Company Industry: Industrial Products/Heavy Machinery
• Department / Functional Area: Helpdesk/Customer Service/Telecalling

Tagged as: Customer Care, Customer Handling, Customer Relation Management, Customer Relations Associate, Customer Service, Customer Service Agent, Customer Support, Customer Support Representative, Ready Mix