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- Experience: 4 – 5 Years
- Job Location: Abu Dhabi – United Arab Emirates
- Education: Any Graduation
- Nationality: Any
- Gender: Any
- Vacancy: 1 Vacancy
Job Description:
The position available is for a Customer Service Associate in the field of Freight Forwarding, Shipping, and Logistics with KLN Shipping & Logistics Services LLC based in Abu Dhabi, UAE. The ideal candidate should have a minimum of 4 years of relevant experience in a similar role. Immediate availability is preferred.
Responsibilities:
- Handling inbound and outbound freight inquiries, including managing sales rate routing and flight/sailing schedules. This involves securing the best rates from various Airlines or Liners.
- Coordinating with international and local Agents to ensure the timely status update of shipments and fulfillment of all necessary requirements.
- Managing the export booking process, overseeing SI instructions, and collaborating with Shipping Lines for final BL issuance.
- Familiarity with all necessary and required documents in shipping.
- Facilitating communication with liners to determine shipment charges, including Delivery Orders, LCL, FCL, and associated fees.
- Coordinating closely with the operations department throughout customs procedures, cargo collection, and delivery arrangements.
- Creating quotations and generating monthly sales reports to support informed decision-making.
- Providing clients with expert advice on the required documentation for their shipments and keeping them updated with their shipment status.
Qualifications and Skills:
- Minimum 4 years of experience in a similar capacity within the freight forwarding industry.
- Strong understanding of freight forwarding processes and logistics operations.
- Excellent communication skills, both written and verbal, to effectively interact with clients and colleagues.
- Attention to detail and the ability to manage multiple tasks in a dynamic environment.
If you have a background in freight forwarding and are dedicated to providing exceptional customer service in a fast-paced logistics environment, KLN Shipping & Logistics Services LLC encourages you to apply.
Company Industry: Recruitment, Placement Firm, Executive Search
Department / Functional Area: Helpdesk, Customer Service, Telecalling
If you meet the specified qualifications and are interested in the position, this role offers an opportunity to contribute to the company’s commitment to delivering exceptional customer service and streamlined logistics solutions.