Customer Service Executive Full Time

• Experience: 1 – 2 Years
• Job Location: Dubai – United Arab Emirates
• Education: Bachelor of Business Administration (Management)
• Nationality: Any
• Gender: Any
• Vacancy: 1 Vacancy

Job Description:

Roles & Responsibilities:

• Our Client – A leading firm into Ecommerce fulfilment industry is looking for a Customer Service Executive to liaison between customers and various internal departments to ensure the highest level of client satisfaction by providing exceptional service and support.
• Position: Customer Service Executive.
• Package: 4K-5K (AED).
• Location: Dubai.
• Experience: 1-2 Years of Same industry is preferred.

Key Responsibilities:

• Act as a liaison between customers and various internal departments to address inquiries, resolve issues, and ensure smooth logistics operations.
• Customer Support: Serve as the main point of contact for clients, addressing inquiries, providing information, and resolving issues related to logistics services, including order tracking, shipment status, and any other customer concerns.
• Order Management: Coordinates and oversees the end-to-end order management process from placing orders to delivery, ensuring they are completed in a timely and accurate manner. Collaborate with internal teams, such as warehouse and logistics, to optimize order fulfilment and meet client requirements.
• Issue Resolution: Investigate and resolve client complaints or issue in a timely manner, working closely with relevant departments to identify the root causes and implements corrective actions. Maintains comprehensive documentation of client interactions, problems, and solutions.
• Relationship Management: Build and nurture strong client relationships by understanding their needs, preferences, and expectations. Proactively address client concerns, provide regular status updates on orders, and identify opportunities for account growth.
• Communication and Coordination: Effective communication with internal teams including operations, sales, and management to ensure seamless coordination of client requirements and service delivery. Works with cross-functional teams to improve processes and improve client satisfaction.
• Performance Tracking: Monitors and reports on key performance indicators (KPIs) related to the client service, such as response time, issue resolution and Service Level Agreements (SLAs).
• Continuous Improvement: Recommends and implements process improvements, automation tools, and best practices to improve overall effective and efficient client service.

Skills:

• Client-focused approach, strong problem-solving abilities, and good communication skills.
• Strong problem-solving abilities.
• Good communication skills.

Qualifications:

• Bachelor’s degree in business, logistics and supply chain management, or related field is preferred.

Company Industry: Consulting, Management Consulting, Advisory Services

Department / Functional Area: Helpdesk, Customer Service, Telecalling

Tagged as: Customer Service Executive