Customer Service Executive Full Time

• Experience: 3 – 5 Years
• Job Location: Dubai – United Arab Emirates
• Education: Any Graduation
• Nationality: Any
• Gender: Any
• Vacancy: 1 Vacancy

Job Description:

• Role: Customer Service Executive
• Job Location: UAE

Responsibilities:

1. Handle all social media communications in a timely manner, including creating posts and responding to comments/messages.
2. Answer inbound calls and address customer inquiries according to operating guidelines and standard procedures.
3. Make outbound calls to customer leads and schedule appointments for vehicle inspections, demonstrating route optimization skills.
4. Follow up on customer leads and persuade them for a vehicle sale.
5. Research information using available resources and manage/resolve customer inquiries.
6. Act as a liaison between customers and company employees.
7. Provide accurate information to customers and ensure its correctness.
8. Process requests and coordinate with Team Leader and Department Heads for resolution.
9. Identify and escalate priority issues, coordinating with Team Leader and Department Heads for resolution.
10. Route calls to appropriate resources and follow up on customer calls as necessary.
11. Document all call information according to standard operating procedures and complete call logs.
12. Ensure accuracy of all documented call information and generate call reports.
13. Maintain operations by adhering to policies and procedures, and report any needed changes.
14. Maintain confidentiality regarding processed, stored, or accessed information.

Company Industry: Hotels, Hospitality

Department / Functional Area: Helpdesk, Customer Service, Telecalling

If you have 3 – 5 years of relevant experience and are interested in this position, you may consider applying. The role involves a range of responsibilities related to customer service, including social media communication and inbound/outbound calls.

Tagged as: Customer Service Executive