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- Experience: 1 – 2 Years
- Job Location: Dubai – United Arab Emirates
- Education: Any Graduation
- Nationality: Any
- Gender: Any
- Vacancy: 1 Vacancy
Job Description:
Responsibilities:
- Manage large volumes of incoming phone calls.
- Generate sales leads.
- Identify and assess customer needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
Desired Candidate Profile:
- Experience: 1 year
- Bachelor’s degree
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school diploma
Provisions:
- Salary: AED 4,000
- Employment visa provided
- Transportation provided
- Medical insurance provided
Company Industry: Travel, Tourism
Department / Functional Area: Helpdesk, Customer Service, Telecalling
If you meet the specified qualifications and are interested in the position, this role offers an opportunity to work in customer service within the travel and tourism industry in Dubai.