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- Experience: 1 – 2 Years
- Job Location: Dubai – United Arab Emirates
- Education: Any Graduation
- Nationality: Any
- Gender: Any
- Vacancy: 1 Vacancy
Job Description:
The company is a global leader in providing sustainable and innovative paints and coatings. They operate in over 150 countries and aim to become the global industry leader while addressing globally relevant challenges.
Job Purpose:
The Customer Service Executive will support and assure the Customer Service Team’s interactions with customers, including order processing, complaint registration, and general management. They will execute any process changes or corrective actions identified by key stakeholders to maintain excellent service and customer satisfaction.
Key Accountabilities:
- Efficiently manage order receipt, prioritize timely order processing, and maintain good customer interactions and relationships.
- Manage the order-to-cash process with excellence in order processing.
- Register and process customer orders received via email, phone, or other contact methods.
- Ensure accurate and complete order processing, transferring to transporters (logistics).
- Raise issues in delivery, documentation, and/or invoice processes with Supervisor.
- Act as the first-level contact with customers for answers to questions and in attempting to resolve complaints.
- Obtain adequate customer and product knowledge to find solutions for customer needs.
- Propose improvements on work processes.
- Complete registering/filing/archiving of customer service-related documentation.
- Assure cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
- Adhere to all applicable corporate and site policies/procedures with regard to personal conduct/HS&E standards.
Experience:
- University graduate or equivalent.
- Relevant experience in B2B customer services.
- Fluent in written and spoken English.
- Numerate, able to manage complex data, service-focused, ERP experience, and a good communicator.
- Must work well under pressure, adhere to strict deadlines, multitask, and have good interpersonal and communication skills.
- Good MS Office (Excel / Word / PowerPoint).
- Good customer service and negotiation skills.
- Knowledge of ERP systems and Order to cash processes in a B2B environment.
- Sound understanding of other functional areas: sales, supply chain, marketing, and logistics.
- SAP experience is a distinct advantage.
Company Industry: IT – Hardware & Networking
Department / Functional Area: Helpdesk, Customer Service, Telecalling
If you meet the specified qualifications and are interested in the position, this role offers an opportunity to work in customer service within a reputable paints and coatings company in Dubai.