Customer Service Representative Full Time

• Experience: 5 – 10 Years
• Job Location: Dubai – United Arab Emirates
• Education: Any Graduation
• Nationality: Any
• Gender: Any
• Vacancy: 1 Vacancy

Job Description:

Roles & Responsibilities:

As a Customer Service Representative at GAC Abu Dhabi, you will play a crucial role in the effective coordination between Logistics Department personnel and related customers’ active job files and potential jobs. Here are the key competencies and responsibilities:

Key Competencies:

• Operational skills in the step-by-step processes of the operation.
• Knowledge of the fundamentals of the business.
• Customer service: Understanding customer needs, maintaining good relationships, ability to support and solve customer issues, and handle complaints.
• Positive attitude towards work and the environment to deliver the service requested by the company.
• Communication skills to interact effectively, within and outside GAC, using the English language.
• Accountability & dependability: Take personal responsibility for the quality and timeliness of work and achieving results with minimal oversight.
• Teamwork & collaboration: Work cooperatively with colleagues to complete tasks and involve others through liaising and building trust.
• Customer focus: Work with internal and external customers to identify their expectations and shared business objectives.
• Self-management: Complete high volumes of work, keeping a rapid pace without sacrificing accuracy.
• Stress tolerance: Maintain composure in highly stressful or adverse situations.

Minimum Qualifications and Other Requirements:

• Graduate of business-related courses.
• Proficient knowledge of computers, especially in MS Office – Excel & Outlook.
• Good English communication skills both written and spoken.
• Minimum 5 years extensive experience in the same role.
• Good work ethic to comply with company policies and procedures.
• Cultural awareness to work with people from diverse cultures and backgrounds.

Accountabilities:

• Actively attend to inquiries and submit suitable quotes to clients within the requested time frames.
• Effectively negotiate and bid rates with clients and carriers.
• Effectively communicate with clients on shipping schedules, pricing, documentation, loading requirements, and order confirmation.
• Accurately coordinate with shipment carriers.
• Accurately maintain and update the system database regarding clients, services, suppliers, and pricing.
• Work closely with other departments to secure new business opportunities.
• Maintain and develop relationships with existing, lost, and new clients.
• Proactively identify the most suitable logistics solutions for clients’ requirements.
• Effectively manage RFQs, tenders, and be able to work under time-sensitive conditions.
• Manage projects, events, breakbulk inquiries individually without direct supervision.
• Must have a strong reporting structure for various internal and external reports.

Company Industry: Consulting, Management Consulting, Advisory Services

Department / Functional Area: Helpdesk, Customer Service, Telecalling

Tagged as: Customer Service Representative