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- Experience: 2 – 3 Years
- Job Location: Dubai – United Arab Emirates
- Education: Secondary School
- Nationality: Any
- Gender: Any
- Vacancy: 1 Vacancy
Job Description:
The role involves providing assistance to customers with inquiries, both store-related and non-related. Here are the main roles and responsibilities:
- Assist customers with all inquiries, both store-related and non-related, and provide directions and information about the store and Dubai.
- Maintain detailed knowledge of the activities of the day and alert the relevant Manager to any potential problems.
- Advise on Amber Queries and issue gift vouchers.
- Maintain consistent and current tourism information of key occurrences in the city.
- Collect new Amber Application forms, update customer profiles, and check if cards were printed.
- Update necessary queries on the system regarding the status of cards and ensure sufficient follow-up.
- Explain the Amber Loyalty program to customers, including benefits and participating stores.
- Call Amber customers to collect their cards.
- Print replacement cards for lost cards and explain the process to the customer.
- Provide customers with their points balance and explain how to use them.
- Update the master sheet daily and do a daily stock count.
- Complete audits once a week and circulate reports as needed.
- Assist with in-store promotions, including distributing coupons and explaining promotion details to customers.
- Answering calls both internal and external and providing the required information.
Desired Candidate Profile:
- Minimum high school qualification with computer literacy, numeric, and analytical skills.
- Minimum of 2-3 years of experience in a similar field.
- Good communication and inter-personal skills.
- Computer literacy.
- Pleasant personality and good grooming.
- Customer service orientation.
- Highly organized with attention to detail.
Additional Information:
- Employment Type: Full Time
- Company Industry: Industrial Products/Heavy Machinery
- Department / Functional Area: Helpdesk/Customer Service/Telecalling
If you meet the specified criteria and have the necessary skills, especially in customer service and communication, it’s recommended to apply for this position. The role involves providing assistance to customers, maintaining information, and ensuring customer satisfaction.