Customer Service Specialist Full Time

• Experience: 1 – 4 Years
• Job Location: Dubai – United Arab Emirates
• Education: Diploma
• Nationality: Any
• Gender: Any
• Vacancy: 1 Vacancy

Job Description:

Roles & Responsibilities:

As a Customer Service Specialist in Dubai, UAE, you will be responsible for delivering exceptional service to customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Here are the key responsibilities:

Key Responsibilities:

1. Customer Support:
   • Provide prompt and personalized assistance to customers through various channels (phone, email, chat, social media).
   • Address inquiries, concerns, and provide product or service information.
2. Issue Resolution:
   • Investigate and resolve customer complaints or issues.
   • Identify the root cause and offer appropriate solutions.
   • Follow up to ensure customer satisfaction.
3. Product Knowledge:
   • Develop a comprehensive understanding of the company’s products, services, policies, and procedures.
   • Effectively assist customers and provide accurate information.
4. Order Processing:
   • Process customer orders and track shipments.
   • Coordinate with relevant departments to ensure timely and accurate order fulfillment.
5. Complaint Management:
   • Handle escalated customer complaints or complex issues.
   • Demonstrate strong problem-solving skills and work towards fair resolutions.
6. Relationship Building:
   • Build and maintain positive relationships with customers.
   • Actively engage with them to understand their needs and preferences.
   • Provide personalized recommendations or solutions.
7. Customer Engagement:
   • Proactively engage with customers to gather feedback and conduct satisfaction surveys.
   • Identify opportunities for service improvement.
8. Cross-functional Collaboration:
   • Collaborate with internal teams (sales, marketing, operations) for effective communication and coordination on customer-related matters.
9. Process Improvement:
   • Identify areas for process improvement and recommend solutions to enhance the overall customer experience and efficiency of customer service operations.
10. Documentation:
    • Accurately document customer interactions, inquiries, resolutions, and relevant information in the company’s CRM system.

Desired Candidate Profile:

Job Requirement:

• Education: A high school diploma or equivalent is typically required, but additional customer service training or certifications may be advantageous.
• Communication Skills: Excellent verbal and written communication skills in English, with the ability to articulate information clearly and professionally.
• Empathy and Patience: Display empathy, patience, and a customer-centric approach when dealing with customer inquiries or complaints.
• Problem-Solving: Strong problem-solving skills to identify issues, analyze situations, and provide appropriate solutions to customer problems.
• Multitasking: Ability to handle multiple customer inquiries simultaneously while maintaining accuracy and attention to detail.
• Technology Proficiency: Proficiency in using customer service software, CRM systems, and other relevant applications.
• Adaptability: Flexibility to adapt to changing customer demands, company policies, and procedures.
• Teamwork: Collaborate effectively with team members and other departments to ensure seamless customer service and issue resolution.
• Professionalism: Maintain a professional and courteous demeanor, adhering to company policies and representing the organization positively.
• Product Knowledge: Willingness to continuously update and expand knowledge of the company’s products, services, and industry trends.

Company Industry: Consulting, Management Consulting, Advisory Services

Department / Functional Area: Helpdesk, Customer Service, Telecalling

Tagged as: Customer Service Specialist