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Summary:
- Experience: 2 – 4 Years
- Job Location: Dubai – United Arab Emirates
- Education: Any Graduation
- Nationality: Any
- Gender: Any
- Vacancy: 1 Vacancy
Job Description:
Roles & Responsibilities:
- Customer Service Specialist
- Country: United Arab Emirates
- Job Family: Operations
Purpose of the Role:
- Assures that all clients are receiving the highest quality and professional standards services by achieving data quality objectives.
- Coordinates and develops innovative solutions for highest level of data quality and data reporting.
- Deep dive in client queries involving high volumes of data and meet dedicated timelines.
- Coordinate with Global Service Centers to ensure operational execution of all deliverables.
Key Activities:
- Analyze big volumes of data for quality and trend issues, by following standard workflows and pre-defined quality checks (QC).
- Responsible for deep diving in client issues and queries for root cause and actioning on the same within defined timelines.
- Support on global cleanups and other adhoc panel quality topics.
- Serve as a day-to-day point of contact between the Global Service Center and training them on data, analysis, QC, ensuring thorough checks of their work and data quality.
- Assess and constantly improve quality standards, productivity and processes and actively support where necessary in high complex daily tasks.
- Should follow all local requirements as deemed necessary by the Operations Manager to facilitate a smooth operational excellence.
- Can troubleshoot, prioritize, and provide best quality work in a challenging and fast paced environment.
- Keen and able to learn new tools and enhance existing workflows.
Additional Information:
- The company is committed to equal employment opportunity, focusing on all of its employees reaching their full potential.
- They endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
Company Industry: Advertising, PREvent Management
Department / Functional Area: Helpdesk, Customer Service, Telecalling