Customer Service Supervisor Full Time

• Experience: 2 – 3 Years
• Job Location: Dubai – United Arab Emirates
• Education: Any Graduation
• Nationality: Any
• Gender: Any
• Vacancy: 1 Vacancy

Job Description:

Deluxe Holiday Homes is currently seeking an experienced Customer Service Supervisor to join their Customer Care department in Dubai. In this role, you will be responsible for supervising a team of 15+ customer service agents, ensuring guests have an exceptional experience throughout their stay.

Responsibilities:

• Manage a team of customer service representatives, providing guidance, support, and training as needed.
• Oversee the day-to-day operations of the Customer Care department, ensuring all inquiries and issues are resolved in a timely and satisfactory manner.
• Monitor and evaluate customer service performance, identifying areas for improvement and implementing necessary changes.
• Develop and maintain customer service standards, policies, and procedures.
• Collaborate with other departments to ensure seamless communication and coordination.
• Handle escalated customer complaints and provide effective solutions.
• Maintain accurate records of customer interactions and transactions.
• Stay up-to-date with industry trends and best practices in customer service.
• Conduct regular team meetings and performance evaluations.
• Assist in the recruitment and onboarding of new customer service representatives.
• Implement training programs to enhance the skills and knowledge of the customer service team.
• Ensure compliance with company policies and procedures.
• Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling.
• Prepare reports on customer service metrics and present findings to senior management.
• Manage customer service budgets and expenses.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Handle complex and high-value customer accounts.
• Resolve customer escalations and negotiate resolutions.
• Monitor customer feedback and implement improvements based on feedback.
• Stay updated on industry trends and competitor activities.
• Collaborate with the product development team to provide customer insights and feedback.
• Ensure compliance with data protection and privacy regulations.
• Lead and participate in customer service improvement projects.
• Stay updated on customer service technologies and implement relevant tools and systems.

Benefits:

• Competitive Salary Package
• Medical Insurance Plan
• Annual Air Ticket Allowance
• A great working environment
• Company-provided laptop and SIM card
• Comprehensive training and support

Job Requirements:

• Minimum 2 years of supervisory experience in a similar sector.
• Excellent leadership and communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and handle challenging situations.
• Proficiency in customer service software and CRM systems.
• Flexibility to work evenings, weekends, and holidays as needed.
• Highly organized with excellent time management skills.
• Ability to motivate and inspire a team.
• Knowledge of the hospitality industry is a plus.

Company Industry: Hotels, Hospitality

Department / Functional Area: Helpdesk, Customer Service, Telecalling

Tagged as: Customer Service Supervisor