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- Experience: 3 – 6 Years
- Job Location: United Arab Emirates – United Arab Emirates
- Education: Any Graduation
- Nationality: Any
- Gender: Any
- Vacancy: 1 Vacancy
Company Summary:
- The client is a globally recognized Financial Services Fintech firm MNC.
- They provide leveraged trading to millions of customers through their global brands.
- Founded in London over 20 years ago, they collaborate with different brands to offer innovative trading and investing products.
- Headquarters is in London, and they have 6 other global locations with over 1000 employees.
Job Description:
- Work closely with Customer Service Team leads and WFM team to drive high operational efficiency.
- Report to the Senior Head of the Dubai Office.
- Develop and maintain training materials, including manuals, job aids, and other resources.
- Develop and deliver training programs for new hires and existing customer care team members.
- Coordinate training schedules and ensure all team members receive required training.
Key Candidate Criteria:
- Bachelor’s degree in business administration or related field.
- 3 years of experience in a customer service training role.
- Knowledge of the Financial Market is preferred.
- Fluent in English and Arabic/Hindi.
Office:
- Dubai
Salary:
- Up to 150K AED Annually
- Commission & Bonus
- Medical & Other Benefits
- Generous Annual Leave
- Incentivized Trips
- Annual Salary Review & Increase
Company Industry: Consulting, Management Consulting, Advisory Services
Department / Functional Area: Helpdesk, Customer Service, Telecalling
If you meet the criteria and are interested in the position, this role offers competitive benefits and a dynamic work environment within the financial services industry.