Customer Services Representative Full Time

Summary:

• Experience: 2 – 4 Years
• Job Location: Dubai – United Arab Emirates
• Education: Any Graduation
• Nationality: Any
• Gender: Any
• Vacancy: 1 Vacancy

Job Description:

Roles & Responsibilities:

A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.

Responsibilities:

• Excellent communication skills
• Ability to deal with demanding customers and escalations
• Bringing out the best in others to achieve maximum performance
• Following through on inquiries to ensure completion
• Committing to exceptional customer service
• Generate leads from inbound customers and share it with sales engineers
• Raise Service Request
• Warranty to Customer Care
• Service Agreements to Ops
• Enquiries to FG Sales Coordinator
• Email Acknowledgements and handle within 24h & confirm Satisfaction once Job Closed
• 100% call back on outbound cases and un-attended calls
• Handle all complaints and raise SAP tickets (if required)
• Follow Inbound Call Script and segregate the service types (Complaints, Inquiry, Service Agreements).

Company Industry: IT – Software Services

Department / Functional Area: Helpdesk, Customer Service, Telecalling

Tagged as: Customer Services Representative