Customer Services Officer Full Time

Location: Dubai, UAE

Salary: 12,000 AED per month

Job Description:

We are looking for a skilled Customer Services Officer to oversee and manage our customer support operations. The successful candidate will be responsible for addressing customer inquiries, resolving complaints, and ensuring overall customer satisfaction. The ideal candidate should possess excellent communication skills, a customer-centric mindset, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues in a timely and professional manner.
• Provide accurate information about products, services, and policies to customers.
• Process orders, returns, and exchanges efficiently.
• Collaborate with other departments to address customer needs and concerns.
• Maintain a high level of product and service knowledge to assist customers effectively.
• Keep detailed records of customer interactions and transactions.
• Follow up with customers to ensure their inquiries are resolved satisfactorily.
• Identify and report trends in customer issues to management.
• Continuously strive to improve customer service processes and procedures

Requirements:

Bachelor’s degree in Business Administration, Marketing, or related field.
Proven experience in a customer service role, preferably in a similar industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize tasks effectively.
Proficiency in Microsoft Office and customer service software.
Knowledge of CRM systems is a plus.
Fluent in English; knowledge of additional languages is an advantage.
Must be based in Dubai and possess the necessary legal authorization to work in the UAE.
Benefits:

Competitive salary of 12,000 AED per month.
Health insurance coverage.
Annual leave and public holidays as per UAE labor laws.
Professional development opportunities.
Friendly and supportive work environment.

Tagged as: Customer Services, Sales