Education Associate Full Time

• Experience: 1 – 2 Years
• Job Location: United Arab Emirates – United Arab Emirates
• Education: Any Graduation()
• Nationality: Any
• Gender: Any
• Vacancy: 1 Vacancy

Job Description:

Roles & Responsibilities:

The Education Associate is a guest facing role which welcomes and interacts with guests of all age. This position is responsible in delivering the important information in the assigned Zoological attractions and/or exhibits. This position requires the ability to stand and walk for an entire shift; handle and work with animal ambassadors including mammals, birds, Reptiles and some aquatic species. Lift, push and pull 15kg; and work in varying shifts/hours based on business need, to include opening, mid-, and closing shifts; weekends, and holidays.

Job Scope:

• Proactively interacts with all guests in a friendly and professional manner.
• Delivers the educational facts on the assigned attraction/exhibit.
• Maintains theme park’s knowledge to provide updated information to the guests.
• Handles guests’ concerns and queries, provides appropriate resolution, and available and achievable service recovery as needed.
• Prepares educational materials and maintains its professional appearance.
• Ensures all departmental checklists are consistently completed and informs line manager for any tasks that require action.
• Fosters a culture of human and animal safety by following all safety policies and practices in accordance with HSE policy and department’s SOPs.
• Promotes products, services, and activities available to the guests.
• Completes all required trainings and maintains professional development and competencies.
• Maintains cleanliness and organization of the workplace for designated areas.
• Performs other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• 1 year of experience in customer service.
• Experience in zoological and/or theme park setting is a plus.
• Outgoing personality.
• Excellent skills in customer/guest interaction.
• Excellent English communication skills, verbal and written.
• Basic knowledge of educational principles and instructional design models.
• Basic computer skills, including MS Office applications.
• Good public speaker, with the ability to readily adjust to the audience.
• Basic Arabic and other language/s are a plus.

Company Industry: Facilities Management

Department / Functional Area: Teaching, Education