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- Experience: 2 – 3 Years
- Job Location: Dubai – United Arab Emirates
- Education: Diploma in Hotel Management
- Nationality: Any
- Gender: Any
- Vacancy: 1 Vacancy
- Company Industry: Hotels/Hospitality
- Department / Functional Area: Chefs, F&B, Housekeeping, Front Desk
Roles & Responsibilities:
- Provide Guests with food and drinks efficiently and according to proper procedure and bar regulations.
- Manage an efficiently operated bar shift in accordance with agreed standards and regulations.
- Gain knowledge in all areas of bar supervision.
- Ensure all tables receive their drinks and food as requested.
- Maintain cleanliness of all equipment used during shifts and of the bar and stores.
- Thoroughly understand the menu, food offerings, and food contents.
- Complete mise en place before/after service to the correct standard.
- Comply with Company Health & Safety, and Fire Regulations and procedures.
- Adhere to the Company disciplinary policy when necessary.
- Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training, and motivational techniques.
- Demonstrate perfect knowledge of all beverages served in the bar and their preparation.
- Meet or exceed the monthly drink profit margin target.
Desired Candidate Profile:
- Customer Service experience in supervisory or above capacity.
- Warm personality, attentive, and smartly presentable.
- Ability to listen and respond to demanding Guest needs.
- Excellent leadership, interpersonal, and communication skills.
- Accountable and resilient.
- Committed to delivering high levels of customer service.
- Ability to work under pressure.
Advantages (if applicable):
- Previous experience in a similar role.
- Passion for delivering exceptional levels of guest service.
Benefits:
- Competitive starting salary and holiday entitlement.
- Membership in The Hilton Club providing reduced hotel room rates worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners.
About the Company:
- Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, providing guests with a unique and personalized experience.
If you have any specific questions or need further information, feel free to ask!