IT Professional | IT Director and IT systems administration.
With 15+ years in the IT sector, Initiated the implementation of specialized IT services and IT security management techniques, resulting in a 40% decrease in system unavailability and a 25% increase in user satisfaction.
With extensive experience in ITIL best practices and follow and a solid technical background. Proven expertise in leading and implementing Network security, Windows servers, VMWare, Windows OS, WAN, LAN, and WLAN.
Excellent application administration skills, including for the ITSM, ITAM, ITOM, GRC, and HRSD. Good knowledge of Unix and Linux OS.
Demonstrated ability to provide technical leadership and carried out all requirements analysis using analytical skills for the IT infrastructure and systems performance, ensuring the development of best practices and successful platform upgrades.
As the project coordinator for the HR Oracle recruitment and data system with my recent employer, I was instrumental in streamlining operations. Working closely with HR teams and section managers, I successfully reduced the payroll’s workload and increased the payroll’s accuracy by an impressive 30%, demonstrating my ability to manage complex projects and deliver tangible results.
As a key member of the Senior Leadership Team, I played a pivotal role in strategic decision-making and governance. My contributions led to a substantial 30% improvement in all strategic planning, and ensured that all registered risks were managed for improvement and follow-up, showcasing my leadership and management skills.