SUMMARY
With more than 15 years of experience, this results-driven business development specialist has successfully navigated both large corporate and entrepreneurial settings within the IT/ITES Life Science, Biotech domain. Throughout my career, I have

established myself as a trusted partner to senior and C-suite leaders within the HR/Talent Acquisition space. I have a proven track record of achieving maximum productivity goals by leveraging my expertise in US recruitment, staffing, vendor management, resourcing, ATS utilization, negotiation, and relationship management.

KEY SKILLS AND EXPERIENCE
·       Client Delivery Management: Led and mentored recruitment teams in application development recruiting methodologies. Capable of Developing Sales Teams and Client Servicing. Driven Head of Client Services and International Marketing professional with over three years of growing experience. enthusiastic team player and self-starter. adept at handling pressure to complete tasks on schedule and within budget.

·       Business Development: Confident Business Development successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Customer-focused Account manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales.

·       Industry Expertise in Healthcare & IT Recruitment: Delivered strategic recruitment solutions and managed teams fulfilling diverse Life science (functional & non-IT) and IT client needs across the US, Canada, South America, India and Nepal.

·       Strategic Planning in Recruitment & Talent Acquisition: Partnered with senior leadership to identify and attract top talent for diverse open positions across multiple departments. A focus on details Procedure Skilled at overseeing deadlines, conducting team reviews, and making important decisions. with a focus on the expansion and enhancement of the business, strong analytical and quantitative problem-solving abilities.

·       Vendor Management & ATS Proficiency: Managed vendor relationships and adeptly utilized Bullhorn, Job Diva, and Ceipal (ATS/CRM) systems.

·       Volume Recruiting: Successfully handled high-volume recruitment initiatives for various departments and hiring

·       managers.

·       Job Board Expertise: Hands-on experience with major job boards like Monster.com, Dice, CareerBuilder, and LinkedIn (Professional/Recruiter).

·       Compliance Knowledge: Contract Negotiations, Cost Avoidance. Possess working knowledge of W2, 1099, and Corp-to-Corp employment classifications.

·       Project Management & Efficiency: Proven ability to meet deadlines and optimize resource utilization. Training & Development,

·       Quality Control: A conscientious client service manager who is committed to providing exceptional quality and service. presenting fifteen years of industry experience and a track record of achievement.
EDUCATION
•         University of Madras – Bachelor of Business Administration (B. B.A) – 2008

•         William Carey University – Masters of Business Administration IT(MBA-IT)-2016

ACCOMPLISHMENTS
·    Awarded as Best Team Manager and Client Service-Wipro – 2019- Tekshapers Inc

·    Client Recognition Email for projects delivering outstanding-Wipro- Philips- 2020 -IDC Technologies
STRENGHTS
• Strategic & Resourceful: Adept at thinking creatively and employing practical solutions to achieve goals.

• Positive & Motivational: Maintains a consistently optimistic attitude that inspires and motivates colleagues.

• Highly Reliable: Demonstrates unwavering dependability in meeting commitments and delivering results.

• Excellent Communication Skills: Articulates information clearly and concisely, fostering strong working relationships.

• Energetic & Enthusiastic: Brings a positive and proactive approach to all tasks and endeavors.

• Talent Management Expertise: Possesses a strong understanding of talent acquisition, development, and retention principles.

EXPERIENCE
Client Delivery Manager | Total Solution Services Inc | Noida-Remote, India -07/2023 – Current

Roles & Responsibilities:  – In this leadership role, Planning and executing international marketing and business development

plans in order to meet revenue targets ($50K) fall under this responsibility. Overseeing all operations and actively participating in

business development through interactions with potential clients to better understand their needs and provide top-notch

support in validation services that meet FDA, ICH and European standards, in a cost-effective manner.

·    Ensuring High-Quality Resources Matching for US – Validation, CSV & IT Roles: Established clear criteria for candidate qualification and ensured the team consistently submitted high-Caliber candidates for all roles for Validation Projects.

·    Team Leadership & Delivery Management: I led and mentored a team of business development and recruiters, ensuring efficient validation project delivery and achieving client objectives. Project coordinator and internal hiring for related to validation project.

·    Client Relationship Management: I actively engaged with clients to understand their specific needs, including detailed job specifications for open positions and project hiring. I then translated these requirements into clear action plans for my team. Attempts to resolve issues and deescalate issues.

·    Communication & Collaboration: I facilitated regular team meetings to effectively communicate client needs and ensure everyone was aligned on priorities. Additionally, I fostered strong partnerships with business development team to gain deeper insights into client expectations and expedite the recruitment process for project delivery. Collaborated with team members to achieve target results.

·    Problem-Solving & Efficiency: Acted as a central point of contact to identify and remove roadblocks, promoting a smooth and efficient team environment. Oversaw onsite team members on recruitment and training process of candidates in computer system validation, IQ/PQ/OQ.

Head -Global Marketing & Client Service | TriDS Validation Corp | Noida – Hybrid, India – 08/2020 – 06/2023

Roles & Responsibilities: In this leadership role, oversaw the productive daily operation and fulfilling diverse validation services

and recruitment needs within the US market revenue generate of $180K. Led a team of project, sale and recruitment.
·    Tailored Validation Strategies for US Clients: Offering the customer unique and diverse validation services that meet FDA, ICH and European standards, in a cost-effective manner. Offering client services to specific clientele. Prepare all renewal submissions, rate comparisons, and client communication strategies in collaboration with underwriting.

·    Cultivating Strong Client Relationships in the US Biotech, Life Science & IT Landscape: I nurtured and managed strategic partnerships with key clients across the Biotech and IT sectors in the US, India, Canada including prominent names like Cipla, Advance Clinical, 3 Analytics, HCL America, and L&T.

·    Optimizing & Streamlining Validation and Recruitment projects: Conducted continuous process analysis and implemented improvements for the Biotech and IT project recruitment process. This included introducing innovative models to enhance resources management and experience, ensuring efficient workflows. Identified issues, analyzed information and provided solutions to problems.
·    Driving Performance & Growth: I established clear performance goals for both the team and individual team members. Additionally, I implemented incentive programs designed to motivate the team and fuel overall business growth. Prepared timely and accurate financial reporting and analysis.

·    Fostering Effective Team Communication & Motivation: I led daily morning and end-of-day calls, effectively summarizing client requirements and keeping the project team informed. I also collaborated closely with Sales Team to consistently prioritize client needs and maintain high team motivation. Directed off-shore and onsite team members on recruitment and training process of candidates in computer system validation, IQ/PQ/OQ

Sr Account Manager (client delivery) | IDC Technologies | Noida, India– 08/2019 – 07/2020

Roles & Responsibilities: In this leadership role, I spearheaded a high-performing team of 15 recruiters

dedicated to fulfilling diverse IT recruitment needs within the US market for the client account Wipro. Accountable for placing IT

specialists on a contract or full-time, permanent basis, with a primary concentration on BFSI clients.
·    Delivery Management: Ensured timely and efficient delivery of qualified candidates to meet client needs. Prioritized tasks and workflows to optimize performance. Developed and put into practice effective tactics aimed at boosting clientele, sales, and corporate exposure.

·    Communication & Collaboration: Frequent coordination with the project team and TAG team; Oversaw all Account Managers managing Wipro SPOCs; provided the Business Head with a summary report. Keeping up a solid professional relationship with the TAG team to guarantee that all priority criteria are met and that offer letters and BGC are completed on time for the successful delivery of applicants

·    Quality & Qualifications: Established clear criteria for candidate qualification and ensured the team consistently submitted high-caliber candidates for all roles IT. Employed successful tactics during client’s escalation by meeting strict timeframes.

·    Assessment Management: Responsible for sending Glider assessments to candidates for evaluation and ensuring completion.

·    Goal Setting & Performance: Set ambitious yet achievable team and individual goals to incentivize productivity and drive business growth. Monitored progress and made adjustments as needed.
Sr Account Manager (client delivery) | Tekshapers Inc | Noida, India -07/2018 – 05/2019

Roles & Responsibilities: Led a team of 15 recruiters focused on delivering qualified candidates for Client Wipro (IT & Non-IT roles. Achieved success through effective communication, strategic planning, and a focus on team development.

·    Team Leadership & Delivery Management: I led and mentored a team of recruiters, ensuring efficient project delivery and achieving client objectives.

·    Strategic Program Development: I played a pivotal role in developing effective strategies for program delivery, process streamlining, and fostering talent development within the team.

·    Client Relationship Management: I actively engaged with clients to understand their specific needs, including detailed job specifications for open positions. I then translated these requirements into clear action plans for my team.

·    Communication & Collaboration: I facilitated regular team meetings to effectively communicate client needs and ensure everyone was aligned on priorities. Additionally, I fostered strong partnerships with Client Managers to gain deeper insights into client expectations and expedite the recruitment process.

·    Quality & Performance Management: I held my team accountable for submitting high-caliber candidates and ensured adherence to agreed-upon service level agreements (SLAs) with clients.

·    Client Satisfaction: I maintained consistent communication with clients throughout the recruitment cycle, from initial requirement discussions to ongoing updates during the search process and beyond.

Sr Business Development Manager | Samson Software Solution Inc | Noida, India -01/2018 – 07/2018

Roles & Responsibilities: In this leadership role, I thrived in building strong client relationships and generating new

clients and maintain existing clients

·    Vendor Management & Collaboration: Oversaw implementation client accounts for TCS, HCL America, Capgemini, Prodapt, and Photon InfoTech. Exilant, Global Quest, Prime Vendors such as Apex Systems, Kforce, Beacon Hill, CGI, UHG (United Health Group), CVS Generated contract, CTH, C2C, Contract W2, and full-time placements of IT experts’ requirements in the US. Implemented effective strategies to meet inflexible deadlines. Introduced and brought new clients for business expansion.

·    Strategic Client Management: Established consistent communication channels with senior leadership (VP and President) to gain insights into client needs and proactively develop solutions that secured future business opportunities.

·    Collaboration & Needs Assessment: Collaborated effectively with recruitment team for client needs, job specifications, duties, qualifications, and essential skills required for open positions.
Sr Business Development Manager | Tekshapers Inc | Noida, India -11/2016 – 12/2017

Roles & Responsibilities: In this role I was responsible for generating interest in services among potential clients with the goal of

turning that interest into a business revenue stream.
·    Vendor Management & Collaboration: Oversaw implementation client accounts for TCS, HCL America, Capgemini, Prodapt, and Photon InfoTech. Prime Vendors such as Apex Systems, Kforce, Beacon Hill, CGI, UHG (United Health Group), CVS Generated contract, CTH, C2C, Contract W2, and full-time placements of IT experts’ requirements in the US. Implemented effective strategies to meet inflexible deadlines.

·    Strategic Client Management: Established consistent communication channels with senior leadership (VP and President) to gain insights into client needs and proactively develop solutions that secured future business opportunities.

·    Collaboration & Needs Assessment: Collaborated effectively with recruitment team for client needs, job specifications, duties, qualifications, and essential skills required for open positions.
Client Service and Recruitment Lead | Nu Technology Inc | Chennai, India – 05/2013 – 05/2016

Roles & Responsibilities: In this leadership role at Nu Technology, I thrived in building strong client relationships and driving exceptional

recruitment delivery.

·    Proven Client Relationships: Cultivated and maintained strong relationships with key direct clients and Prime Vendors such as Walmart, Fababella, Affymetrics, and Datamatics focused on Oracle Web commerce (ATG Web Commerce) technology.

·    Talent Acquisition & Team Management: Oversaw the recruitment and hiring process for new recruiters, while also implementing disciplinary actions when necessary.

·    Delivery Excellence Champion: Led a team of 10 recruiters, fostering a culture of delivery excellence by prioritizing client requirements, executing strategic plans, and exceeding expectations. In charge of placing IT specialists on a contract and permanent basis in Chile, the USA (W2, C2C, 1099). and India

·    Communication & Collaboration: Facilitated daily team meetings to provide progress updates on client deliverables, adjusting strategies as needed to ensure ongoing success. Coordinated interview schedules and completed necessary documentation by interacting with clients and client’s account managers.
Team Lead | PolyTera, LLC Subsidiary of Jeevan Technologies | Chennai, India – 01/2010 – 06/2012

Roles & Responsibilities: In this role, I led the recruitment efforts for high-value enterprise clients across both recruitment and

oversaw the Recruitment team and bench sales teams.
·    US Client Recruitment and IT Bench Sales: In charge of managing the complete life cycle of software consulting services for numerous IT organizations as well as leading US investment banks, financial services companies, and government agencies like JP Morgan Chase, the States of New Jersey, Pennsylvania, and Arkansas hiring IT specialists on contracts in the US (W2, C2C, 1099)
·    Strategic Sourcing & Candidate Development: I actively implemented innovative recruitment strategies to build a robust and diverse candidate pool, leveraging associations, online channels, networking, and employee referrals.

·    Technical & Communication Skills Assessment: I meticulously evaluated candidates’ communication skills and technical expertise through various techniques, ensuring a high-quality talent pool.

·    Streamlined Interview Process: I managed the interview process, coordinating with both candidates and clients to schedule and finalize interviews. Responsible for paperwork and prompt candidate delivery to Mid Clients and End Clients

·    Vendor Management & Collaboration: I maintained professional relationships with vendors and effectively interacted with MSPs and Account Managers during conference calls.

·    Technical & Functional Expertise: I specialized in recruiting highly qualified technical and functional consultants, catering to the specific needs of each client.

·    Teamwork & Collaboration: I fostered strong collaboration with fellow recruiters to identify quality candidates swiftly, optimize time-to-fill, and build a diverse talent database.

Business Development Manager (IT Bench Sales) |R SQUARE Information Technologies INC | Chennai, India — 12/2006 – 07/2008

Roles & Responsibilities: In charge of overseeing the whole software consulting service life cycle, which includes contracting H1B IT specialists in the US, advertising resumes, seeking jobs, asking for referrals, evaluating candidates for positions, negotiating rates, setting up interviews, and assigning candidates.

·    US Client Recruitment and IT Bench Sales: Concentrated on attracting top talent for prominent US clients such as Kforce, TEKsystems, Modis, Accenture

·    Vendor Management & Collaboration: I maintained professional relationships with vendors and effectively interacted with MSPs and Account Managers during conference calls. Communicate with clients and vendors to arrange interview times and finish any necessary paperwork. Conduct post-interview sessions with candidates for necessary feedback and closings.

·    Client Relationship Building: I actively participated in meetings with Account and Sales Managers to gain a deep understanding of client requirements. I also partnered with hiring managers and stakeholders to develop and implement effective recruitment strategies aligned with their current and future hiring needs.

Business Development Executive (IT Bench Sales) |Objects Worldwide India Pvt. Ltd. | Chennai, India – 01/2006 – 12/2006

Responsibilities: In charge of managing the entire software consulting service life cycle, which includes placing H1B IT specialists on contracts in the US, posting resumes, looking for employment, requesting recommendations, assessing applicants for openings, haggling over fees, scheduling interviews, and assigning candidates.

·    US Client Recruitment and IT Bench Sales: Concentrated on attracting top talent for prominent US clients such as Kforce, TEKsystems, Modis, Accenture

·    Vendor Management & Collaboration: I maintained professional relationships with vendors and effectively interacted with MSPs and Account Managers during conference calls. Communicate with clients and vendors to arrange interview times and finish any necessary paperwork. Conduct post-interview sessions with candidates for necessary feedback and closings.

·    Client Relationship Building: I actively participated in meetings with Account and Sales Managers to gain a deep understanding of client requirements. I also partnered with hiring managers and stakeholders to develop and implement effective recruitment strategies aligned with their current and future hiring needs.

DECLARATION:
I hereby declare that all the above information is true to the best of my knowledge and belief.